Payment confirmed
Your code appears immediately and arrives by email.
HELP THAT GETS YOU MOVING
No manual. Just the next clear step.
Activation, wallet, QR code or order? Tell us what you need and move forward without the jargon.
identDIGITAL Help
Avery MonroeDigital Profile
ActiveWhere is my activation code?
Right after payment
On the success page and in your email too.
Check email
QR & WalletOne profile
OrderIn your account
SecureStart privately
CHOOSE YOUR PATH
What would you like to solve?
Four common situations. One click to the right next step.
01
Prepare your profile
Set up your content, design and mini-site privately first.
Open profile editor02Activate your code
Redeem your code, publish your profile and keep using the same link.
View activation03Share and save
QR code, wallet, link and vCard — no app needed for your contact.
Understand sharing04Find your order
View your orders and status securely in your customer account.
Open customer accountUNDERSTOOD IN 60 SECONDS1 2 3
From payment to the first scan.
The journey is shorter than it sounds. Three steps and your profile is ready everywhere.
Redeem the code
Enter it in your prepared profile and publish.
Share once
QR, wallet and link always show the same current version.
MAKE A CLEAR CHOICE
Six questions that come up almost every time.
Our guides explain sharing, signatures, team rollout and privacy without marketing shortcuts.
FAQ
Short question. Clear answer.
The essentials about activation, usage and orders.
01ActivationWhere do I redeem my activation code?
Sign in or register at card.identdigital.me. Open your profile and redeem the code in the activation section.
02OrderWhere can I find my code after purchase?
After payment is confirmed, your code appears on the success page and is also sent to your order email. You can also find your order in your customer account.
03ProfileWhen does my profile become public?
As soon as activation succeeds. Before that, you can prepare your content, design and mini-site privately and for free.
04SharingCan I use QR code, link and wallet at the same time?
Yes. After activation, your personal link, QR code and wallet pass all lead to the same up-to-date profile.
05ContactsDoes the other person need the identDIGITAL app?
No. Your profile opens directly in the browser. Contact details can be saved as a vCard without an account or app.
06PROHow does PRO renewal work?
PRO is an annual subscription and renews automatically until you cancel before the next renewal. Our team can help personally with questions about the term.
07AccountWhere can I see my order?
Sign in with the same email address you used for the purchase. Your customer account shows your orders and their current status.
08SwitzerlandI live in Switzerland — which shop should I use?
The international store is not available in Switzerland. Please use identdigital.ch for the Swiss offer and the products available there.
DIRECT CONTACT
Open ordersOur new support channel is being set up.
Until the new identDIGITAL support address is active, we intentionally do not show an email link. Your orders and their current status remain available securely in your customer account.